Banner Health Patient Financial Services Supervisor in Tucson, Arizona


Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

The Physician Billing Office is a fun and vibrant department to join! The location for this position is the convenient Tucson Corporate Center, 2701 E Elvira Road, Tucson AZ (Tucson Blvd and Valencia Rd).

The focus of the PBO Payer Unit team is to ensure that claims are followed up on in a timely manner for insurance payments and/or denials and to work with the payer to provide required documentation/information. Timely and accurate billing is essential and necessary in the Revenue Cycle as it impacts our cash and overall financial success. You will be joining a team that recognizes staff achievements with an employee of the month certificate, as well as offering a yearly bonus. The bonus is based on the department reaching its annual goals.

As a Supervisor of the Payer Units team, you will have the opportunity to direct the team and assure quality work is produced. Your goal as the Supervisor is to utilize your leadership experience to ensure a smooth workflow, establish team goals, select and train new hires and to conduct performance reviews and other employee performance related tasks.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.


About Banner Health Corporate

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

About Banner Health

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


Job Summary

This position directs, trains and assures the work quality of a team of patient financial services staff members. Through effective leadership, this position creates high quality service to patients, providers, payors and staff for services such as billing, collections, registration, scheduling, admitting and financial counseling. Holds responsibility for achieving designated team work goals.

Essential Functions

  • Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth work flow in the department. Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources. Sets work goals for team members and monitors measurable outcomes in accuracy, timeliness, productivity and service quality.

  • Provides leadership, work goals and coaching for staff. Selects, hires and trains staff for assigned area. Manages labor expenditures within budgetary guidelines. Conducts performance reviews, counseling/disciplinary action and termination of assigned staff. Works with the team to achieve designated work goals.

  • Uses advanced business and software skills for creating documents, letters, spreadsheets, reports, graphics, and presentations.

  • Coordinates and participates in special projects as assigned.

Minimum Qualifications

Requires the knowledge and business skills normally demonstrated by an Associates degree in Business Management or equivalent education and/or experience.

Requires a proficiency level typically achieved in 3 - 5 years in office management and/or employee supervision or leadership in healthcare insurance and billing. Business skills and experience in the assigned work area are required.

Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required.

Preferred Qualifications

Work experience in billing Arizona, Colorado, Nevada, and other state Medicaid plans, Medicare billing, experience with all insurance types, hospital admitting experience, and experience with the companys billing system are preferred. Demonstrated success in a leadership role is a plus.

Additional related education and/or experience preferred.

Job Number 216444

Facility Banner - University Corporate

Shift Day

Department Banner - University Corporate - Emp Benefits Costs-Shared Svcs

Position Type FT: Full-Time

Street Address 1501 N. Campbell Ave.

City & State US-AZ-Tucson

Posting Category Leadership - Non-Clinical