RELX Group Account Manager (Affinity) in Sydney, Australia
Account Manager (Affinity)
Location: Sydney, Australia
Today, LexisNexis is at the digital forefront, driving innovation by delivering authoritative content with cutting-edge technology and software tools, allowing our customers to quickly find the answers they are searching for.
Our Sales team is responsible for driving our digital culture. From demonstrating new solutions on an iPad during customer meetings to being a part of a team that truly understands collaboration, you will belong to a group of multi-taskers who are focused, and get recognised, rewarded and celebrated for their efforts.
In Australia, LexisNexis Affinity is the core practice management software system designed for Mid-Tier and Large law firms (https://www.lexisnexis.com.au/en/products-and-services/affinity). The Affinity Account Manager is focused on upselling of additional software, services and solutions to the existing Affinity client base across Australia.
This role will see you:
Conduct solution demonstrations in conjunction with solution specialists and account managers.
Have daily contact with existing Affinity customers to build awareness of additional products and services which would be of benefit to the client
Conduct reviews with customers to understand and identify gaps in their Affinity solution
Identify training opportunities within the firm
Help improve the way customers use Affinity
Achieve targets on time and within budget
You will have the tenacity to push for growth objectives as well as a true consultative selling style. With your strong negotiation and strategic thinking capabilities, you will be successful in collaborating across a range of businesses, with the ability to troubleshoot and influence at all levels.
With a sales background, you are passionate about helping others and working with our customers to help ensure they get the best out of our product. You will easily communicate and engage our customers through robust product discussions.
Specifically, we are looking for:
Experience in sales and account management
Extensive experience working with and collaborating with customers
A positive and energetic approach to sales and relationship management
Providing consultative training in technology products
Assisting a sales team in growing a territory and revenue base
Building effective customer relationships
A high level of computer literacy
This is an important role within our business and as such, can expect excellent support and guidance, constant challenges and the best-available tools and training as you watch your career continue to grow. All this in an exciting and evolving workplace which offers all the career opportunities expected of a prestigious, global organisation.
Every day at LexisNexis, you will work with highly creative minds to explore impossibilities, inspire innovation and lead the way 21st century legal content is produced, disseminated and utilised. You can empower those in need and truly make a difference to the lives of people all around the world.