Banner Health Patient Financial Services Representative in Page, Arizona


Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

The Page Hospital PFS department serves the registration functions, covering seven days per week and 24 hours per day. Patient Financial Services is responsible for all registrations (Emergency Room, OB, Outpatient, and Inpatient), pre-registration, and scheduling functions, as well as reception, mail, charge posting and reconciliation, cash collection and posting, deposits, and patient billing inquiries. Support is also provided for the Physical Therapy department, with scheduling, registration, cash collection, and charge reconciliation. In addition, the department supports the Visiting Specialist program, currently providing reception, scheduling, and collection of co-pays/deposits on behalf of two Visiting Specialists. Shifts for this position are primarily 11 pm - 7:30 am on Friday and Saturday. However, the shift may change based upon staffing needs.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.


About Page Hospital

Page Hospital has provided exceptional patient care to the people of Page and nearby northern Arizona communities since 1958. Today, our 25-bed Critical Access Hospital offers a wide range of medical services that include a Level IV Trauma emergency department, surgery, medical imaging, obstetrics, cardiopulmonary, acute care and rehabilitation. Page is a dynamic community that boasts spectacular vistas and convenient access to some of the nation's most popular recreational destinations, including Lake Powell, Glen Canyon Dam and the Grand Canyon. If you're looking for the opportunity to contribute to the health of a growing community while experiencing an exhilarating lifestyle, Page Hospital is the place.

Learn more about the City of Page The Center of Canyon Country

About Banner Health

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


Job Summary

This position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management. Collect payments and meet regular collection targets as determined by management. Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service. Perform financial counseling when appropriate.

Essential Functions

  • Performs pre-registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services. Verifies patients demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patients insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determine by management.

  • Verifies and understands insurance benefits, Collects patient responsibility based on estimates at the time of service or during the pre-registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management.

  • May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources. Assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).

  • Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence.

  • Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Work to meet the patients needs in financial services.

  • Consistently meets monthly individual productivity goal as determined by management. Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately. Identifies opportunities to improve process and practices good teamwork.

  • Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, may precept new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.

Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required

Preferred Qualifications

Work experience with the Companys systems and processes is preferred. Previous cash collections experience is preferred.

Additional related education and/or experience preferred.

Job Number 216122

Facility Page Hospital

Shift Night

Department Page Hospital - Business Office-Hosp

Position Type PT: Part-Time

Street Address 501 North Navajo

City & State US-AZ-Page

Posting Category Billing / Registration / Scheduling