Fiserv Conversion Analyst in Frisco, Texas
About the Role:
This position will engage you into a growing part of the Fiserv business – new client conversions. You will join the Delivery team who is responsible for converting credit unions to Fiserv Credit Union account processing platforms. You will be instrumental in increasing delivery capacity and client satisfaction rates to a consistent ‘A’ grade; you’ll work with the best clients in the world, configuring their systems and guiding them as they transition to a Fiserv solution.
About our Business:
Credit Union Solutions at Fiserv provides integrated account processing solutions for more than one-third of the credit union marketplace, building an innovative foundation for growth, as well as the technology needed to drive efficiency and deliver superior member service in a changing marketplace.
We have a lot to consider, from identifying and adapting to changing regulations and mitigating risk to keeping pace with evolving technology and providing excellent member service. Credit unions’ goals aren’t new. How they achieve them is. With the right tools in place, Fiserv helps credit unions eliminate barriers to growth, realize efficiencies, ensure compliance, face risk issues head on and provide the superior service members deserve.
Want to be a part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!
Provide analysis, consultation, and training to new clients during application conversion, to ensure accurate data conversion, and satisfied clients, functioning proficiency in the Fiserv system.
Provide overall project responsibility, including the areas of project management, training and implementation during client installation.
Support Fiserv’s mission by providing best in class service, support, and implementation of Fiserv integrated technology and service solutions to our internal and external clients.
To exceed business and financial goals and become undisputed market leaders by delivering superior client value and contributing operating effectiveness and efficiency in an environment of highly engaged associates.
Essential Job Responsibilities:
Under general supervision, analyze and determine conversion requirements and provide conversion specification to programming.
Provide consultation to the client before, during and after conversion, including the development of new department procedures the conversion may need.
Interpret client’s existing systems and workflows, through and including the balancing of conversion data.
Communicate progress and any potential problems to manager for awareness and/or resolution.
Maintain the tools used to ensure the efficiency and effectiveness of the conversion process (system studies, questionnaires).
Provide training to the client before, during and after conversion, including the correct use of the system and on-line terminal assistance, as well as daily application balancing procedures.
Applies standard project management principles including the creation and maintenance of project plans and managing project tasks and resources as they apply to each implementation.
Manages multiple clients and adhere to project timelines.
Manages client expectations with respect to available product solutions.
Uses sound judgment and experience to solve moderately complex problems based on precedent, example and experience that is commiserate with that of Business Analyst.
Utilizes system and data to resolve business issues in the most effective manner.
Analyzes and identifies root cause; providing input to solutions that lead to success for Fiserv and the client.
Defines project requirements by identifying project milestones, phases, and elements; forming a collaborative project team
Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions in accordance with stated procedure.
Assists management with the planning and design of improvements to business processes.
Maintains ownership of all projects.
//The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.//
Bachelor’s degree or equivalent experience.
Job Related Experience:
- Three years of experience in a business, financial or technical industry.
Prior conversion experience or experience supervising operations and/or applications area within the financial industry highly desirable.
Worked at a financial institution, Credit Union or Bank.
Project management capabilities.
Experience and interaction with client.
Financial industry experience.
Implementing or supporting SaaS solutions.
- 50% travel
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.