Agilent Technologies, Inc. Korean Speaking Customer Operations Specialist in Singapore, Singapore

Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

  • Focal Point for Support and sales force for all support maintenance contracts quotations, renewals and account receivable process issues and problem resolutions.

  • Analyze and respond to customer's request for quotation in a timely and accurate fashion, and ensure compliance to Agilent terms and conditions, export licensing conditions and customer specific procurement guidelines.

  • Follow up on outstanding quotes, handling customer queries, explaining support terms and conditions and selling benefits of support agreements.

  • Ensure that support contracts are renewed promptly and are administered according to Agilent Corporate Marketing Policy and applicable standards like ISO, internal audit and Local Business policy standards.

  • Interact directly with Support and Sales in accepting orders and ensure adherence to the Agilent order acceptance policy and standard or specially negotiated terms and conditions

  • Responsible for maintaining completeness and integrity of support agreement data in the applicable admin system.

  • Interact with other Agilent organizations to resolve order fulfilment related issues and change requests

  • Ensure prompt and accurate billings to customer per contract terms.

  • Ensure that all transaction documents are qualified and filed to satisfy corporate and legal requirement.

  • Understand the established key processes in assigned areas; initiate and lead projects to improve quality and customer satisfaction; document work methods and results to avoid rework

  • Manage service order closure.

  • Understand customer needs and take ownership for customer satisfaction in assigned area.

  • Trigger customer billings timely and in accordance with defined policy and standards.

  • Perform error correction to clear all the stuck orders in system.

  • Works on customer service assignments with clearly defined objectives

  • Solves problems of limited scope and complexity

Qualifications
  • Bachelors or Masters Degree or University Degree or equivalent.

  • Typically 2-4 years relevant experience for entry to this level. Requires general proficiency with tools, systems and procedures to accomplish job.

  • Able to speak, read and write Korean. Fully understand Korean business culture.

Agilent is an equal opportunity employer.

Date Posted: 18/Jul/17

Requisition: 2072203

Job Title: Korean Speaking Customer Operations Specialist

Business: Global Infrastructure

Job Category: Customer Service

Job Sub-Category: Customer Service Operations

Region: Asia Pacific

Country or Area: Singapore

State/Province: Singapore

Town/City: Singapore

Shift: Day Job

Job Type: Experienced

Schedule: Full-time

Travel Required: No

Duration (Temp Positions Only): Not applicable

HR Country Location: Singapore

HR Town/City Location: Singapore