Crate and Barrel Customer Service Specialist in Natick, Massachusetts

Customer Service Specialist

Tracking Code


Job Description

As a Customer Service Specialist, your patience, good listening skills, attention to detail and overall positive presence are at the core of your character—and the foundation for providing an outstanding customer experience. You’re our number one brand ambassador. With an undivided focus on the customer, you offer support every step of the way, from being a helpful voice on the phone to taking orders and helping to resolve customer service issues with ease. By working with both internal and external customers, the Customer Service Specialist’s expertise and communication skills are called upon and refined daily. Behind the scenes, you demonstrate your knack for organization and efficiency, managing office activities and procedures.

What you’ll do


  • Communicate regularly with the applicable Assistant Store Manager or Team Leader to review business results, share observations and provide feedback.

  • Ensure all customers are provided gracious, quick and efficient service through modeling behaviors.

Job Knowledge

  • Teach, coach and train associates on customer service, selling skills, product knowledge, processes and best practices through demonstrations, discussions, and resources.

  • Master resources provided to strengthen product knowledge and encourage omni-channel selling.

Results Oriented

  • Focus on promoting brand awareness as they pertain to, or are driven by, position.

  • Analyze results into actionable behaviors and goals in order to improve customer satisfaction.


  • Communicate regularly with the applicable functional Assistant Store Manager or Team Leader to review business results, share observations and provide feedback.

  • Drive sales in the department and its categories through product and process expertise and customer and team engagement.

Required Skills

What you’ll bring

  • Your sense of personal style with a discerning eye and passion for design and home furnishings.

  • 1+ years customer service or retail experience.

  • 6+ months customer service or retail leadership experience preferred.

  • Strong communication and interpersonal skills.

  • High school diploma/GED or equivalent.

    The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.

Job Location

Natick, Massachusetts, United States

Position Type