Compass Group, North America MULTIMEDIA LEAD TECHNICIAN in Morristown, New Jersey
MULTIMEDIA LEAD TECHNICIAN 7/17/17New Jersey-Morristown
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Job ID: ASM07171778445Great People. Real Opportunities.Description:
Location: Whippany, NJ
Waveguide LLC is an independent consulting and design firm working with clients in a wide range of commercial and institutional markets to develop critical communication technology systems and infrastructure solutions. Our technology expertise includes audiovisual, voice and data communications infrastructure, and smart building controls. Our focus is on creating strategic technology plans, efficient building and infrastructure designs, and effective technology system solutions to drive the success of our clients’ organizations.
Waveguide, a part of the FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.
Oversee the staff setup, testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
Provide a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
Maintain the process used to create trouble tickets, customer issue resolution logs, and asset management.
Execute all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
Provide consultation and education to all levels of end users on presentation technologies.
Troubleshoot audiovisual and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
Maintain conference room integrity.
Perform regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.).
Escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
Maintain understanding of current and new presentation technology.
Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.
Strong customer service and communications skills required.
Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook).
Ability to facilitate tasks with internal and external staff to assure meeting and event success.
Understanding of normal business and office procedures.
Experience working in a fast paced university/conference center environment.
Self-motivated independent thinker.
A CTS certification by InfoComm
3-5 Years audiovisual technology management experience.
3-5 Years AV and presentation technologies experience.
3-5 Years customer service experience.
High School diploma or equivalent a must.
Industry relevant training or technical courses a plus.
Basic familiarity with commercial/institutional building design and construction, including understanding of typical building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.)
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Flik is a member of Compass Group USA
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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Career LevelMid Career (2+ Years Experience)SectorFlikAreas of InterestInformation Technology, Administrative and Support ServicesEducationOne Year College/Technical SchoolLocaleNew Jersey-MorristownPreferred LanguageEnglish