Dell Accounts Rec Sr. Advisor in Mexico City, Mexico

Analyzes and defines business needs and assists in developing appropriate solutions. Identifies the organization's technological, functional and business strengths, establishes data systems that leverage and capitalize on the knowledge of team members, and finds ways to use that knowledge to maximize opportunities and improve business processes. Formulates and defines scope and objectives based on both end-user needs and a thorough understanding of business needs and business processes. Understands the business implications of solutions, and assists in defining the solutions to support any future business requirements. Identifies best practices throughout the organization and communicates and implements these practices to drive the knowledge management initiatives. Responsible for managing the corporate-wide accounts receivable function. Specific responsibilities include receipt and posting of cash receipts, Manual/ Custom Invoicing, Credit Notes and Refunds, Prepaid Order release, Bank Reconciliation, reconciling outstanding account balances, and preparation of periodic reports on accounts receivable and past due status, processes bank disputes. Responsible for collection activities including sending follow-up inquiries, negotiating with past due accounts on repayment terms/ non terms, and decisions on referring accounts to collection agencies and/or writing off accounts receivable. Principal Accountabilities Works with business users to define and analyze problems Maintains and manages systems key to the function that is supported Performs systems user support May design and implement new functional systems Considers the implications of business solutions to the current and future environment Devises or modifies procedures to solve problems considering resources, time and form of desired results Acts as subject-matter expert on business processes of assigned area Interfaces with business areas to provide solutions and tools to build and strengthen business processes. Works with customers to define business requirements while designing, developing and testing moderately complex knowledge capture processes and engineer elaborate workflows, search capabilities and measurement approaches. Understands organizational Knowledge Management framework and operates in and around it applying within the assigned group. Understands Knowledge Management tools and technologies and has the ability to use them. Possesses knowledge of Knowledge Management process reviews and audits, and interprets the findings from the audits. Identifies the business opportunities to deliver values through Knowledge Management at program and business unit level. Designs, develops, implements and maintains knowledge basis. Works with leadership to develop and administer reports on application usage and knowledge contributions. Writes communications (e-mails, campaigns, etc.) on various Knowledge Management initiatives to various audiences. Maintains current knowledge of relevant Knowledge management and technologies. Directs the efforts of others in the achievement of the strategic and operational objectives of the group. Manages the hiring, staffing and maintenance of a diverse and effective workforce. Responsible for career development/planning, performance and pay discussions of team members. Plans, schedules and directs work of the accounts receivable unit within the established accounting policies of the organization. Monitors accounts receivable processes, calculations and records, including cash receipts, credit notes, refunds, preparation of invoices, claims, overdue invoices, interest charges, refunds and related items. Prepares periodic and special reports- hold reports/ cancellation reports, chargeback loss reports and projects losses for reporting purposes. Recommends changes in methods or procedures to increase the efficiency of the accounts receivable unit. Reviews status of accounts, and initiates collections of escalated items- Drives resolution of outstanding invoice queries/disputes. Ensures adherence to credit & collections policies while issuing credit notes/ refunds, compliance to Customer Privacy Policy, GAAP and internal controls. Responds to internal and external customer account inquiries. Establishes and monitors internal metrics and goals of the department.

Principal Responsibilities Manages interdependencies with multiple areas Plans and conducts preliminary studies of alternative business solutions Assists in orienting, training, assigning and checking the work of lower level business analysts Possesses and applies advanced knowledge in at least one functional area May work on multiple projects at one time Ensures improvements in operations are implemented and monitored to increase efficiency Regularly acts as a lead on projects Possesses and consistently applies knowledge in multiple functional areas Serves as a consulting resource for a functional area Responsible for the past due collections and maintenance of associated records for several groups/units within a line of business Responsible for directing the efforts of subordinate leaders in the collection of past due accounts Recommends short-term and long-term plans and strategies for collections within the assigned business Responds to critical escalated external customer account inquiries Periodically travels to customer locations to assist with onsite problem resolution and process improvement Provides coaching and career development guidance to subordinate leaders

Skills Strong financial services knowledge Bilingual Presentation skills Management experience Strong understanding of Internal business processes and systems capabilities Ability to develop good working relationships with leadership Advanced knowledge of management applications and tools. Advanced experience with change management. Local and remote networking skills. Facilitation skills within large groups. Advanced knowledge of project management. Develops and maintains business relationships with senior level business leaders Advanced knowledge of project management. Good knowledge of accounts receivable principles and communications with external and internal clients and vendors Education and Experience Typically requires 8 years of related experience in a professional role with a Bachelor’s degree; or 6 years with a Master’s degree; or 3 years with a PhD; or equivalent experience

Job: *Accounts Receivable - Finance

Organization: *Finance

Title: Accounts Rec Sr. Advisor

Location: MX-DIF-Mexico City

Requisition ID: 17000L9W