Thomson Reuters Manufacturing Client Services - Account Manager in Eagan, Minnesota
MCS Account Manager Serves as primary contact and advocate for assigned customers to optimize production to meet/exceed cost, quality, and delivery targets. Performs Material Req Planner 2 responsibilities as assigned by the business. Plans the materials and production processes required for production orders for a broad group of products. May perform MCS Account Representative 2 duties as assigned by the business.
Responsibilities * Proactively builds relationships with internal and external customers. * Facilitates transfer of documents, copies, and samples among MCS and production departments. * Monitors job status and communicates as needed. * Follows up to ensure dates are met. * Represents interests and needs of customers and manufacturing in all decisions. * Captures and reports customer feedback. * Identifies and reports recurring problems. * Provides quotes. * Leads special projects to improve workflow, systems, processes and procedures. * Leads tours of the manufacturing facility and trains other guides. * Performs Material Req Planner 2 responsibilities as assigned by the business. * Performs system testing as necessary. * Coordinates and verifies specifications, materials & scheduling for each job. * Identifies process requirements for finished good production orders. * Determines lot sizes for general shipment and replenishment orders. * Creates and releases production orders to communicate all details necessary to ensure accurate production. * Forecasts products in SAP. * Maintains material master data. * Collaborates with production and/or other internal departments.. * Serves as a resource to the Production Account Coordinators. * Supports other production needs as requested (e.g., flex labor needs). * Scope and Impact * Responds to non-standard requests from customers. * Interprets customer inquiries or requests and takes appropriate action to produce high levels of customer satisfaction. * Recommends and takes ownership for process improvements. * Identifies and solves a range of problems whose solutions are within standard guidelines and policies. * Recommends and takes ownership for process improvements
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Technical / Professional Skills & Competencies * Proficient in Microsoft applications. High level of proficiency in SAP * Knowledge of printing methods, equipment capabilities and material requirements * Knowledge of scheduling and forecasting processes * Mathematical, analytical and logic skills Relationships: Internal / External * Develops and maintains respectful and productive working relationships with customers, co-workers and the management team. * Develops working relationships across production departments to build knowledge of manufacturing * equipment, capacity, processes and materials. * Has a strong commitment to customer service. * Develops strong relationships with internal and external customers. Certifications / Education * Some experience in printing or manufacturing * Some customer service or account representative experience * Some experience as a production planner, scheduler or in manufacturing and/or printing following bachelor's degree
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Job: *Production & Materials Management Family Group
Organization: *L PME Print & CPS
Title: Manufacturing Client Services - Account Manager
Location: Minnesota-Eagan-Eagan-610 Opperman Dr
Requisition ID: JREQ086351