TE Connectivity Customer Quality Agent ( CQA) in BENSHEIM, Germany
TE Connectivity (NYSE: TEL) is a $12 billion global technology leader. Our connectivity and sensor solutions are essential in today’s increasingly connected world. We collaborate with engineers to transform their concepts into creations – redefining what’s possible using intelligent, efficient and high-performing TE products and solutions proven in harsh environments. Our 72,000 people, including over 7,000 engineers, partner with customers in over 150 countries across a wide range of industries. We believe EVERY CONNECTION COUNTS – www.TE.com.
Communication with customer about quality related topics
Communication of specific customer requirements concerning Q-topics (e.g. quality assurance agreements, customer manuals) to responsible TE function units.
Training of the corresponding TE employees concerning specific customer requirements and specifications.
Support of the customer and the TE function units with problem solution as well as escalation of customer problems with the responsible TE units.
Mediator between customer and TE function units for all kind of quality issues.
Monitoring complaint processing (processing time, response time, content of 8D reports and effectiveness of corrective actions) in close cooperation with the responsible TE unit Quality Manager.
Leadership for customer scorecards and definition of actions by negative trend.
Analysing of customer data for TE quality performance against TE data. (Techs, Opex)
Discussion of quality targets with the customer to find common understandings.
Participation on customer quality meetings:
Lead and drive improvement activities with TE production plants regarding his customer of responsibility.
Review of customer quality agreements and preparing vendor addendum.
Experience & Qualifications:
Engineer with university degree/certifed Engineer with min. 3 years work experience
Very good quality background
Good knowledge in statistics
High communication and mediator competence
Presentation skills (powerpoint)
Skills concerning data analysis
Good English knowledge, verbal and writing
Flexible and loadable
Independent working behaviour
Ability taking decisions & team worker
Willingness to travel
Requisition ID: 2017-82083
Business Unit (Current): Transportation Solutions - Automotive
External Company URL: www.tycoelectronics.com